Privacy Notice for the Protection of Patients’ Personal Data
At Cancun Cosmetic Dentistry, we are committed to protecting your personal information. This Privacy Notice explains how we collect, use, store, and protect the personal data of our patients, parents, or legally authorized guardians, in compliance with the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP).
Responsible Entity:
Cancun Cosmetic Dentistry, located at Plaza Malecón Las Américas, Office 101 and 101 A, Av. Bonampak Mza. 1, Cancún, Quintana Roo.
For any inquiries related to this notice, you may contact us at recepcion@dentalmakeover.mx.
How We Handle Your Personal Data
Your personal information is treated with strict confidentiality and is collected only for legitimate medical and administrative purposes. Sensitive personal data related to your health will be processed with legal, ethical, and professional responsibility in accordance with the principles of legality, consent, purpose, proportionality, and accountability established by law.
We implement strict administrative, technical, and physical security measures to protect your personal data against unauthorized access, loss, alteration, or misuse.
Purpose of Collecting Your Personal Data
Your information is collected for the following purposes:
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- Medical Services: This includes consultations, diagnostic tests, treatments, and any other healthcare services required for your well-being.
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- Medical Records Management: Your data is used to create, update, and maintain your medical history.
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- Billing and Payment Processing: To generate invoices, process payments, and manage collections.
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- Statistical & Health Analysis: For internal research, medical studies, and improvement of healthcare services.
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- Service Follow-ups: To provide future services, schedule appointments, and communicate relevant health-related information.
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- Legal & Regulatory Compliance: To comply with legal requirements, epidemiological reporting, and requests from competent health authorities.
By accepting this Privacy Notice, you grant explicit consent for the use of your data for the purposes outlined above.
Data Sharing & Transfers
Your personal information may be shared with healthcare professionals, regulatory authorities, or relevant institutions only when necessary to fulfill the medical and legal purposes stated in this notice. Any data transfers will comply with strict confidentiality and security protocols.
How to Limit the Use or Disclosure of Your Data
If you wish to restrict the use or disclosure of your personal data, you may send a written request to our office or email recepcion@dentalmakeover.mx.
How to Access, Modify, or Delete Your Data
You have the right to access, update, correct, or request the deletion of your personal data. To exercise these rights, please send a written request to our office or email recepcion@dentalmakeover.mx specifying your request.
Privacy Notice Updates
This Privacy Notice may be updated or modified to comply with new legal requirements or operational needs. Any changes will be communicated through our website or by direct notification.
For any questions or concerns, feel free to contact us. Your privacy and trust are our priority.
Comprehensive Privacy Notice of Cancun Cosmetic Dentistry (CCD) for the Use of Conversational AI
Last updated: September 2025
1. Identity and Address of the Data Controller
Cancun Cosmetic Dentistry (CCD), located at Malecón Américas Shopping Mall, Av. Bonampak, Supermanzana 6, Store 101A, Cancún, Q.R., 77503, Mexico, is responsible for the processing of your personal data.
Contact: adviser@cancuncosmeticdentistry.com | Tel. 1-800-565-1424
2. Personal Data Collected
– Identification and contact data: full name, phone number, and email address.
– Interaction data: conversation history (text and/or audio), including questions and responses.
– Sensitive data: basic dental clinical history, if you voluntarily provide it.
3. Purposes of Data Processing
Primary Purposes:
– Responding to inquiries about CCD’s dental services and treatments.
– Scheduling, confirming, and following up on appointments.
– Sending appointment reminders.
– Verifying your identity when interacting with the system.
Secondary Purposes:
– Sending promotional messages and newsletters.
– Conducting satisfaction surveys to improve our services.
4. Use of Conversational AI and Automated Messages
Conversation data (text and audio) is processed solely to respond to your requests. Your contact information is used for automated communications in accordance with these terms.
5. Data Subject Rights
– ARCO Rights (Mexico): Access, Rectification, Cancellation, and Opposition.
– Consumer Rights (USA): Access, deletion, and opt-out of data sale/sharing.
– GDPR Rights (EU): Access, rectification, portability, restriction, and erasure of data.
To exercise these rights, send an email to adviser@cancuncosmeticdentistry.com with a copy of your official ID.
6. Withdrawal of Consent and Opt-Out Mechanisms
You may withdraw your consent at any time. For SMS, reply with “STOP” or “BAJA.” For automated voice calls, request it from the operator or via email.
7. Data Transfers
Your data may be transferred to service providers (hosting, messaging, AI platforms) under confidentiality and security agreements.
8. Security and Retention
CCD implements technical and administrative measures to protect your data (encryption, restricted access). Data is stored for a maximum of 24 months, unless you request earlier deletion.
9. Changes to the Privacy Notice
Any modification will be published on our website and, when applicable, sent by email to the data subject.
Terms and Conditions of the Conversational AI Assistance Service of Cancun Cosmetic Dentistry (CCD)
Last updated: September 2025
1. Purpose and Scope of Service
CCD’s Conversational AI service aims to provide general information about treatments, prices, and the clinic, as well as to schedule, confirm, and follow up on appointments. It may also send notifications, surveys, and promotional messages.
2. Limitations of Use and Liability
The information provided by the ChatBot (text and audio) is for informational purposes only and does not constitute a diagnosis or medical advice. CCD is not responsible for decisions made without direct professional consultation.
3. Consent for Automated Communications
By interacting with the ChatBot and providing your number, you authorize automated communications (SMS, calls, artificial voice messages). This consent is not a condition for contracting services.
4. Withdrawal of Consent and Opt-Out
You may withdraw your consent at any time by sending the keywords “STOP” or “BAJA” in SMS, requesting it from the operator in automated calls, or writing to adviser@cancuncosmeticdentistry.com.
5. Intellectual Property
The AI system, content, and graphic elements are the property of CCD. Reproduction without written authorization is prohibited.
6. Link to the Privacy Notice
The use of this service is subject to our Comprehensive Privacy Notice, available on our website and upon written request to adviser@cancuncosmeticdentistry.com.