Comprehensive Privacy Notice of Cancun Cosmetic Dentistry (CCD)
Last updated: September 2025
1. Identity and Address of the Data Controller
Cancun Cosmetic Dentistry (CCD), located at Malecón Américas Shopping Mall, Av. Bonampak, Supermanzana 6, Store 101A, Cancún, Q.R., 77503, Mexico, is responsible for the processing of your personal data.
Contact: adviser@cancuncosmeticdentistry.com | Tel. 1-800-565-1424
2. Personal Data Collected
– Identification and contact data: full name, phone number, and email address.
– Interaction data: conversation history (text and/or audio), including questions and responses.
– Sensitive data: basic dental clinical history, if you voluntarily provide it.
3. Purposes of Data Processing
Primary Purposes:
– Responding to inquiries about CCD’s dental services and treatments.
– Scheduling, confirming, and following up on appointments.
– Sending appointment reminders.
– Verifying your identity when interacting with the system.
Secondary Purposes:
– Sending promotional messages and newsletters.
– Conducting satisfaction surveys to improve our services.
4. Use of Conversational AI and Automated Messages
Conversation data (text and audio) is processed solely to respond to your requests. Your contact information is used for automated communications in accordance with these terms.
5. Data Subject Rights
– ARCO Rights (Mexico): Access, Rectification, Cancellation, and Opposition.
– Consumer Rights (USA): Access, deletion, and opt-out of data sale/sharing.
– GDPR Rights (EU): Access, rectification, portability, restriction, and erasure of data.
To exercise these rights, send an email to adviser@cancuncosmeticdentistry.com with a copy of your official ID.
6. Withdrawal of Consent and Opt-Out Mechanisms
You may withdraw your consent at any time. For SMS, reply with “STOP” or “BAJA.” For automated voice calls, request it from the operator or via email.
7. Data Transfers
Your data may be transferred to service providers (hosting, messaging, AI platforms) under confidentiality and security agreements.
8. Security and Retention
CCD implements technical and administrative measures to protect your data (encryption, restricted access). Data is stored for a maximum of 24 months, unless you request earlier deletion.
9. Changes to the Privacy Notice
Any modification will be published on our website and, when applicable, sent by email to the data subject.
Terms and Conditions of the Conversational AI Assistance Service of Cancun Cosmetic Dentistry (CCD)
Last updated: September 2025
1. Purpose and Scope of Service
CCD’s Conversational AI service aims to provide general information about treatments, prices, and the clinic, as well as to schedule, confirm, and follow up on appointments. It may also send notifications, surveys, and promotional messages.
2. Limitations of Use and Liability
The information provided by the ChatBot (text and audio) is for informational purposes only and does not constitute a diagnosis or medical advice. CCD is not responsible for decisions made without direct professional consultation.
3. Consent for Automated Communications
By interacting with the ChatBot and providing your number, you authorize automated communications (SMS, calls, artificial voice messages). This consent is not a condition for contracting services.
4. Withdrawal of Consent and Opt-Out
You may withdraw your consent at any time by sending the keywords “STOP” or “BAJA” in SMS, requesting it from the operator in automated calls, or writing to adviser@cancuncosmeticdentistry.com.
5. Intellectual Property
The AI system, content, and graphic elements are the property of CCD. Reproduction without written authorization is prohibited.
6. Link to the Privacy Notice
The use of this service is subject to our Comprehensive Privacy Notice, available on our website and upon written request to adviser@cancuncosmeticdentistry.com.